Frequently Asked Questions
We strive to offer exceptional customer service and have compiled answers to our most frequently asked questions below. If you have additional inquiries, please don't hesitate to contact us by phone at 903-980-1362 or via email at support@pristinefilters.com.
What types of water filters do you offer?
We offer a variety of water filters, including countertop filters, under-sink filters, whole house systems, and portable filters. Our brands include Echo Water, Waterdrop, Clearsource, SimPure, and Water Pure Technologies.
How do I know which water filter is right for me?
Choosing the right water filter depends on your specific needs, such as the type of contaminants you want to remove, your budget, and your household size. Feel free to contact our customer support team for personalized recommendations.
Do your filters remove fluoride and chlorine from water?
Yes, many of our filters are designed to remove fluoride, chlorine, and other common contaminants from your water. Please check the product specifications for detailed information on what each filter removes.
Product-Specific Questions
How often should I replace my water filter?
The replacement frequency varies by product. Generally, filters need to be replaced every 3 to 6 months, but some can last up to a year. Please refer to the user manual or product page for specific recommendations.
Can I install the water filter myself?
Most of our water filters come with easy-to-follow installation instructions and can be installed by homeowners. However, for complex systems like whole house filters, we recommend professional installation.
What is the warranty on your products?
Our products come with a manufacturer’s warranty that typically ranges from 1 to 10 years, depending on the brand and model. Please check the specific product page for warranty details.
Ordering and Shipping
How can I place an order?
You can place an order directly through our website. Simply add the desired products to your cart and proceed to checkout.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
How long does shipping take?
Shipping times vary based on your location and the product ordered. Generally, orders are processed within 1-2 business days and shipping takes 3-7 business days. You will receive a tracking number once your order has shipped.
Do you offer international shipping?
Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations.
Returns and Support
What is your return policy?
We offer a 30-day money-back guarantee on most products. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. Please refer to our return policy page for more details.
Do you have a satisfaction guarantee?
Yes, we stand by the quality of our products and offer a satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us, and we will do our best to resolve any issues.
Can I make a purchase over the phone?
No, for the sake of wanting to make sure the correct model/details of the order are accurately placed, we ask customers to place all orders through our website. Please feel free to contact us if you have any questions about finding the right product.
What if I find a lower price elsewhere?
Our price match policy ensures we can match any competitor's price. For more details on how to receive a price match, please review our price match policy.
Contact
Email: support@pristinefilters.com
Phone: 903-980-1362
Business Address:
12828 Willow Centre Dr. Ste D #525
Houston, TX 77066
