Shipping
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
Your order will be shipped within 3 days or ordering. We will email you with a tracking number when your order is dispatched.
In the United States we offer Free Shipping on all orders with USPS, FEDex, or UPS. If you choose Free Shipping transit times are between 3-5 business days.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Processing:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@pristinefilters.com
Tracking Info
Customers will receive tracking info simultaneously as their order is being dispatched. The tracking number will be provided via email to the customers provided email address they gave during the checkout process.
The tracking number will be hyperlinked to the "tracking" page on the shipping providers website where the customer can easily view and track their order.
We ship to the 48 contiguous states of The United States excluding Alaska and Hawaii.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Delayed Order
In the unlikely event your order is delayed we will personally reach out to the shipping provider to advocate for you and give you updates via email.
*Delayed orders that do not have damage or defects will not qualify for a full refund once they have left the warehouse. Orders that are delayed during processing and have not left the warehouse are eligible for a full refund*
Lost Orders
In the unlikely event an order appears to be lost during transit, please contact us via email at support@pristinefilters.com. We will reach out to the shipping provider on your behalf and resolve the issue. If the shipping provider has lost the order, Bio Wellness Collection will ship the customer a new product within 24 hours.
If you need any help regarding shipping please feel free to contact us via email at support@pristinefilters.com, by phone at 903-980-1362, or by live chat (located on the bottom right of our website).
Shipping Partners
Pristine Filters ships orders via FedEx, UPS, and USPS.
Delayed Order
In the unlikely event your order is delayed we will personally reach out to the shipping provider to advocate for you and give you updates via email.
*Delayed orders that do not have damage or defects will not qualify for a full refund once they have left the warehouse. Orders that are delayed during processing and have not left the warehouse are eligible for a full refund*
Lost Orders
In the unlikely event an order appears to be los.t during transit, please contact us via email at support@pristinefilters.com. We will reach out to the shipping provider on your behalf and resolve the issue. If the shipping provider has lost the order, Bio Wellness Collection will ship the customer a new product within 24 hours.
If you need any help regarding shipping please feel free to contact us via email at support@pristinefilters.com by phone at 903-980-1362.
